Privacy Policy

Effective Date: March 1, 2026

Welcome to Smooth Spins Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We collect and process the following types of personal data:

Personal Identification Information: Name, date of birth, gender, address, email address, phone number, and other contact details.
Account Information: Username, password, transaction history, deposits, withdrawals, and gaming activity.
Verification Data: Documents and information required to verify your identity and age, such as passport, driving license, or utility bills.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, products, and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage your account and access to our casino services.
To verify your identity and age to comply with legal and regulatory requirements.
To process transactions, payments, and withdrawals securely.
To improve our services, website functionality, and user experience.
To communicate with you, including customer support and marketing communications (only with your consent where required).
To detect and prevent fraud, money laundering, and other illegal activities.
To comply with legal obligations and cooperate with law enforcement agencies.

3. Legal Basis for Processing Your Data

We process your personal data based on the following legal grounds:

Performance of a contract: To provide you with our casino services as per our Terms and Conditions.
Compliance with legal obligations: To meet regulatory requirements under UK law.
Legitimate interests: For fraud prevention, security, and improving our services.
Consent: Where required, for marketing communications and promotional offers.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

Regulatory authorities and law enforcement agencies as required by law.
Third-party service providers who assist us in operating our business, such as payment processors, identity verification services, and IT providers. These parties are bound by confidentiality and data protection obligations.
Affiliated companies within the Smooth Spins group for operational and marketing purposes.

5. International Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place to protect your personal data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, regulatory, and reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

The right to access your personal data.
The right to rectify inaccurate or incomplete data.
The right to erase your personal data in certain circumstances.
The right to restrict processing.
The right to data portability.
The right to object to processing based on legitimate interests or direct marketing.
The right to withdraw consent at any time where processing is based on consent.
The right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us at the details provided below.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our site, analyze usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Smooth Spins Casino
Email: [email protected]
Phone: +44 20 7946 0998
Address: Smooth Spins Ltd, 10 Queen Street, London, EC4N 1TX, United Kingdom